Contact Us

Call for an appointment with our veterinary specialists.
12855 Gulf Freeway Houston, TX 77034
Bay Area Veterinary Specialists Phone #

281.464.3554

Ext 1: Surgery Department

  • Veterinary Surgical Group, LLP

Ext 2: Cardiology, Internal Medicine, Oncology

  • Veterinary Medical Specialists of Houston

Ext 3: Ophthalmology

  • Gulf Coast Animal Eye Clinic

Ext 4: Dermatology

  • Coastal Veterinary Dermatology

Frequently Asked Questions

Confused Dog

What is a board certified veterinary specialist?

A board certified veterinary specialist is an individual that has completed their undergraduate degree (usually BS), the professional veterinary curriculum (four years) and veterinary licensure and then continues in an approved, accredited specialty program consisting of an additional four years of advanced training. The specialty veterinarian has successfully completed the rigorous residency, credentialing and examination process in their field of veterinary specialty medicine. Most specialty certifications require a one year internship followed by a three year residency training program. Specialists in veterinary surgery are governed and certified by the American College of Veterinary Surgeons. Veterinary specialists in internal medicine, cardiology, oncology and neurology are similarly governed by the American College of Veterinary Internal Medicine. The American College of Veterinary Ophthalmology is the governing college for veterinary ophthalmologists. We do not replace your family veterinarian, but support them in providing the advanced expertise and treatment modalities that some pets need. Highlight the specialty websites for direct link

What does referral only mean?

It means we accept new patients after referral from your family veterinarian or the attending clinician. Your veterinarian may call and speak with the specialists about your pet, they may fax pertinent records requesting a referral or they may call and let our receptionists know you will be contacting us to set up your appointment. We do not provide routine care such as vaccination, boarding, grooming, heartworm or parasite prophylaxis.

How do you communicate with my veterinarian?

Every time we see your pet in our hospital, a written report summarizing the specialists' findings and recommendations is forwarded to your veterinarian. This report is usually sent by fax within 24 hours of your pet's release. If you have changed veterinarians or have more than one veterinarian, please let us know so that they may all receive the information.

When should I call to check on my hospitalized pet?

If your pet is hospitalized, the attending doctor will advise you when to call for updates but will want to speak with you at least once a day. You are welcome to call and speak with the nursing staff any time during the day.

Can I visit my hospitalized pet?

Visiting pets during office hours is permitted but please check with the front desk for the best times. It is usually best not to visit in the immediate post-operative period, as your pet will be less aroused and less painful without stimulation. We can advise you of the best visiting times as required for your pet's specific needs.

When can I pick up my pet?

Releasing hospitalized pets must occur during normal business hours to ensure you receive all necessary instructions and medications as well as have an opportunity to have all your questions answered.

What if I need a prescription refilled?

Prescription refills are offered during normal business hours by contacting the department that prescribed the medication. Please allow at least 6 hours between requesting and picking up your prescription. Prescription requests can also be sent to your regular veterinarian or, in the case of some medications, a human pharmacy if that is more convenient.

I left a message for the doctor to call me, when will I hear back?

Every call is returned before the doctor leaves for the day, however, it may be the end of the day before the doctor has time to do call backs. Please leave the number you can be reached at if you want to speak to the doctor.

Can I drop my pet off without seeing the doctor?

If your pet has already seen the doctor in an intial appointment, some of our departments offer drop offs which can be scheduled by speaking with the appropriate receptionist if that is more convenient. We prefer drop offs arrive by 9:30 am. New patients may not drop off.

What if I have an emergency?

If your emergency is a pet we have not seen before, please have your referring veterinarian contact the receptionist and advise her you need to be worked in as an emergency. If your pet has already seen the specialist in the past, you may call and request an emergency appointment if available or a drop-off appointment. If there is an after-hours emergency that is immediate and cannot wait until the next business day, please visit your closest emergency clinic for emergent care and let us know you would like to be seen the following day. The local emergency clinics can contact us for any needed records or input once your pet is being addressed by them.