Welcome to our hospital. We are here to help you and your pet. Please share with us any and all concerns regarding your pet. We strive to provide your pet with the most advanced diagnostic techniques as well as the best in therapy and nursing care. We are located in our facility, Bay Area Veterinary Specialists, 12855 Gulf Freeway. Several other specialists house their practices here as well, allowing us to consult with other specialists if that is in your pet’s best interest. Your pet’s health is the primary concern of our entire group. If problems arise, please call us without delay. The following general hospital information is provided to help us work together for your pet’s health. Please retain for future reference.

Hours

Our telephones, 281-464-3554 ext.2, are manned Monday-Friday from 7:30am- 6:30pm. Doctors’ hours are 9am – 6:00 pm M-F. A veterinary nurse/technician is present 24 hours per day and will call the doctor if any problems arise with a hospitalized pet during the night. The overnight nurses’ primary responsibility is patient care, therefore they do not answer the telephone outside of regular hours. The hospital door is open 7:30am-6:30pm Monday-Friday. We are closed major holidays. If your pet is being released on the weekends, you must prearrange a time to meet the doctor here in advance of the weekend. If an emergency arises when your pet is at home after hours or on weekends/holidays, contact the Animal Emergency Clinic, 713-941-8460 or whichever emergency clinic is closest to your home. They will contact us for any consultation they require, after their initial assessment is performed.

Appointments

Internal Medicine doctors’ appointment times are from 9 am – 11:30 am and 2:30 pm – 4:30 pm. Noon – 2:30 pm is reserved for anesthetic procedures. The Cardiology service sees appointments from 9:15a to 5:15 pm. The Oncology service sees patients on Fridays. However, due to the presentation of emergencies, sometimes a planned anesthetic procedure or previous appointment must be delayed. We understand your desire to have your pet home as soon as possible and we make every attempt to achieve this. It is extremely important that you are punctual. Arrive at least 15 minutes early for your initial consultation. It is important that all persons associated with your pet’s history, decision-making process and financial authority be present at this time. Please bring any previous medical information, records, test results, radiographs and medications with you to the initial visit. The hospital requires that each new patient be examined and that you be consulted with, prior to leaving your pet for care.

Telephone Calls, Progress Reports, Test Results

The doctor and nursing staff evaluate each hospitalized patient between 8am-9am and formulate a plan for that patient for the day. Progress reports on hospitalized patients are available at or after 9am. The doctor would like to speak to you at least twice daily if your pet is hospitalized, 9am and 5pm are generally good times to call.

Doctors will return telephone calls when time permits. Routine blood test results are usually available after 10am the following day. STAT blood tests (run in house), radiographic (x-ray), ultrasound, and ECG findings are usually available the same day. Specialized blood tests, biopsies and cultures can take 2-7 days or more to return. Most of these results are not available until late afternoon (5-6pm) of the designated day. If the doctor cannot get to the phone when you call, he/she will return calls over the lunch break or in the evening after finishing with in-hospital patients. There are many days the doctor does not have time to return calls until after 6:30pm, so please leave numbers where you can actually be reached unless leaving a message is adequate for your purposes. If your pet is having a problem and you need to bring them in or talk to the doctor sooner, please let the person receiving your call know. In an emergency, you are always welcome to bring your pet in anytime throughout the day.

Visiting Hours

Visiting hours for hospitalized patients are 9am – 6pm M-F. There are instances when visiting has the potential to worsen your pet’s problem, such as in certain heart, respiratory or neurologic conditions. In each case, we try to make an individual assessment as to whether visiting is likely to benefit your pet.

Releasing Patients

We prefer to release all patients between 9am – 5:30pm M-F so that all questions regarding the disease, prognosis, and treatment can be thoroughly discussed. Before you leave, you should feel all your questions are answered to your satisfaction. Your referring veterinarian should receive a written report within 48 hours of your visit. We generally like to get a progress report from you on your pet one week after their initial visit.

Financial Policy

We try to provide every client with a cost estimate during their initial consultation. Please make sure you receive a written estimate before leaving the hospital if your pet is going to be staying with us. Changes in your pet’s condition can necessitate a change in testing or treatments resulting in changes to the estimate. We encourage you to ask for any financial estimates you need at any point to help you plan and decide what is feasible for you. Payment in full is expected when the services are provided. A significant deposit on hospitalized patients and patients undergoing an anesthetic procedure is required. We accept cash, check, Visa, Mastercard, American Express, Discover and CareCredit. We do not offer payment plans. This helps keep your overall costs lower by eliminating the need for a billing/loan/collection department.

Prescription Refills

Prescription refill requests must be made between 8am-6pm Monday through Friday. All prescriptions are checked by a doctor so you must allow about 24 hours for this process. Prescriptions may be picked up between 8am-6:30pm Monday-Friday.

Staff

Our staff doctors are Jenifer Lunney, Kyle Brayley, and Steve Susaneck. They are all board certified by the American College of Veterinary Internal Medicine in their various specialties. Dr. Jenifer Lunney and Dr. Kyle Brayley are both double boardcertified by the American College of Veterinary Internal Medicine as specialists in cardiology and small animal internal medicine. They are both graduates of Texas A&M Veterinary College and completed their residency training in Los Angeles, California. Dr. Steve Susaneck provides patient care in medical oncology on Wednesdays, Thursdays and Fridays. He is also double board certified in oncology and small animal internal medicine. They are committed to providing excellence in patient care and client service. Their goals for your pet are to achieve a diagnosis, if possible, in the manner that is best for your pet and to provide therapy that will, hopefully, result in improved quality of life and a longer life. Drs. Brayley and Lunney’s schedule alternates so that one doctor sees all patients/appointments one month and the other doctor sees all cases the following month. As many of our patients are in some type of crisis when they initially come in, we have found this type of rotation allows for the greatest continuity of care. Other staff members include Victoria, Robert and Lindsey (receptionists), Amy, Dede, Miguel, Stephanie, Charlene, Anna, Shelley, Nealy and Lori (veterinary nurses). Michelle and Ashley are our overnight nurses. We are here to help you and your pet. Should any problems or concerns arise, we hope you will bring them to our attention.